How to Set up Direct Email (SMTP)

From client interactions to community referrals, emails play a huge role in many placement professional's workflows. By default*, when you send emails through Senior Place, the email address it comes from is communications@findassistedliving.org. While this works for some users, most prefer their emails to come from their actual email address (e.g. jodi@exampleseniorplacement.com).


SMTP is a user-specific setting and requires each user to connect their email to their account. If you're not sure whether SMTP is the correct choice, please reach out to us at support@seniorplace.io.

Follow this step-by-step guide to link your inbox.


*Why doesn't Senior Place default to using my email address? It doesn't default to using your email address since the emails would be flagged as an impersonation - triggering them to be sent to spam. To keep this from happening, records need to be added to your domain to give Senior Place permission to send emails from your email address.

1) Navigate to My Settings > Email

  1. Click the Settings Cog ⚙️
  2. Choose Settings
  3. Go to My Settings
  4. Pick Email

2) Click Connect Email Provider


3) Select Your Email Provider

Select the email provider of the email account are connecting


4) Set Up Your Connection

For Google Workspace/Gmail

  1. Click on the Google App Passwords link. This link will open in a new tab.


  1. Input "Senior Place" into the App name field.
  2. Click Create


  1. Copy the app password provided in the pop-up.


  1. Navigate back to the Senior Place Email settings page.
  2. Paste your app password into the Password field.
  3. Insert the email of the inbox you are connecting into the Username field.
  4. Click Test connection & save.


  1. Your inbox will automatically connect.

Have more questions? Feel free to reach out to us at support@seniorplace.io!